Returns and Refund Policy

Returns and Refund Policy

The company EMPIRE (hereinafter referred to as “we”, “our” or “us”) is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you may request a refund under the following conditions:

1. General Refund Conditions

To be eligible for a refund:

  • The product must be unused, undamaged, and returned in its original packaging.

  • The refund request must be submitted within 30 days of receiving the product.

  • A completed refund request form must be included with the returned item.

2. Refund Process

  • Contact our customer service: Email us at empireofficialshop@gmail.com to request the refund form.

  • Complete the form: Fill out all sections and include it in the return package.

  • Return the product: Return shipping costs are the responsibility of the customer, except in cases of defective products or an error on our part.

  • Processing: Once the returned product is received and inspected, we will notify you by email regarding the acceptance or rejection of your refund request.

  • Adress: Rue du Trône 100, 3rd floor, 1050 Ixelles, Bélgica

3. Exceptions

No refunds will be issued in the following cases:

  • Products that are used, damaged, or incomplete.

  • Returns made after the 30-day period without prior agreement.

  • Promotional items or products marked as non-refundable at the time of purchase.

4. Refund Timeframe

If approved, the refund will be processed using the original payment method within 10 working days.

5. Return Address

Returns must be sent to the address provided on the return form. Please use a tracked delivery service to avoid loss.

6. Changes to This Policy

We reserve the right to amend this policy at any time. Any changes will be published on our website.